Complaints Committee
Complaints Committee
Convener: Rev Lorna Souter contact
The Committee is tasked with handling any complaints that arise and to make sure the correct complaints procedure is followed.
About Lorna
Lorna is minister at Cockpen & Carrington l/w Lasswade & Rosewell Parish Churches in the Bonnyrigg area. She began there in March 2016 after a varied career in office administration, outdoor pursuits, instructing at Abernethy Trust NethyBridge and teaching English as a foreign language in Poland and China.
In her free time, Lorna loves hill-walking on the Pentlands and Moorfoot Hills, playing golf (very badly, but it’s still good fun and offers fresh air and exercise!), tending the manse garden and catching up with family and friends. Her favourite things are chocolate and crisps.
About the role of Complaints Committee Convener
The Convener is responsible for heading-up the Complaints Committee, organising meetings, executing the Complaints policies and representing the committee at the Presbytery Council meetings, when required.
The remit of the Complaints Committee is to deal with matters that fall under the Complaints Procedure, as agreed by the General Assembly.
Committee remit
Membership: Convener, Vice-Convener, plus 3 others
The remit of the Complaints Committee is to deal with matters that fall under the Complaints Procedure as agreed by the General Assembly.
