Organisation

Description/Comments

Any relevant timings

Contact details

Mental Health and Wellbeing Support

111 (NHS)

By choosing the mental health option on calling 111, someone who is in crisis can support to a mental health adviser.

24 hours per day, 7 days per week

111 and choose the mental health option

Breathing Space

Confidential phone line for anyone over 16 who is feeling low, anxious or depressed.

Mon-Thurs: 6 pm – 2 am

Weekends: Fri 6 pm–Mon 6 am

0800 838587

www.breathingspace.scot

Hawick What Matters Hub

Drop in Sessions and appointments to meet people from a range of support groups including Red Cross and others

Thursdays: 10am – 3pm

Heart of Hawick, Tower Mill, Kirkstile, Hawick TD9 OAE

Kelso What Matters Hub

Drop in Sessions and appointments to meet people from a range of support groups including Red Cross and others

Wednesday: 10am – 3pm

Topiary Restaurant, Mayfield Garden Centre, Glebe Lane, Kelso TD5 7AU

Gala What Matters Hub

Drop in Sessions and appointments to meet people from a range of support groups including Red Cross and others

Wednesday: 10am – 3pm

ASDA Café, Currie Road, Galashiels TD1 2AG

Health in Mind

Practical and emotional support for mental health and wellbeing. Counselling, trauma support, group support.

Self-referral via online form. Response within 10 working days.

0131 225 8508

hello@health-in-mind.org.uk

Online form:

www.health-in-mind.org.uk

NHS Lothian Mental Health Information Services

Walk-in and telephone service for anyone affected by mental health issues; and their carers.

Walk-in visits every Thursday 1030 am – 3 pm

Phone line 0930 am – 3.30 pm

0131 537 8688

mentalhealthinformation@nhslothian.scot.nhs.uk

Thursday drop in: Walpole Hall, St Mary’s Cathedral, Palmerston Place, EH12 5AW  

! Samaritans

Crisis support by phone 24/7. Can email but may take several days for a response.

116 123 – free from any phone

jo@samaritans.org

SAMH (Scottish Association for Mental Health)

Information line for support or general information on mental health.

Information service 9 am – 6 pm

Online chat available

0344 800 0550

info@samh.org.uk

www.samh.org.uk

Domestic Abuse and Victim Support

AMIS (Abused Men in Scotland)

Helpline for any man experiencing domestic abuse.

Weekdays 9am – 4pm

0330 494 395

www.abusedmeninscotland.org

Borders Women’s Aid

Supports women, children and young people who are experiencing domestic abuse. Helpline and crisis support. Drop in service.

Helpline:

Helpline: 01450 218 409

Scottish Women’s Aid

Scotland’s domestic abuse and forced marriage helpline.

24 hour support

Online chat available

Phone: 0800 027 1234

Text/WhatsApp: 07401 288595

helpline@sdafmh.org.uk   

Shakti Women’s Aid

Help for black, minority, ethnic women and children who are experiencing abuse.

Mon/Wed/Thur/Fri: 9.30-4

Tues: 1-4

0131 475 2399

info@shaktiedinburgh.co.uk

Or complete referral form online:

https://shaktiedinburgh.co.uk/

Victim Support Scotland

Supporting anyone affected by crime – directly or as a family member of friend. Support helpline.

Mon-Fri 8am –8 pm

Sat & Sun: 10am-4pm

Helpline: 0800 160 1985

https://victimsupport.scot/

Perinatal Mental Health

Crossreach

Perinatal counselling for new and expectant parents. Perinatal groups. Different waiting list time for self-funded or donation-funded.

9 am – 5 pm Mon-Thurs

By appointment

0131 225 7843

pnd@crossreach.org.uk

info@crossreach.org.uk

Pregnancy Counselling and Care (Scotland)

Free counselling to anyone struggling as a result of pregnancy, childbirth, baby loss, miscarriage, termination, stillbirth or infertility.

By appointment (in-person and online counselling available)

Complete a counselling request form:

www.counsellingandcare.co.uk

0131 553 5565

In-person counselling at The Gyle Centre and at Dialogue & Space, Albion Road, Edinburgh.  Online also available.

Homelessness

Borders Council Homelessness

Contact the council and tell them you’re making a homeless application. They must help if you’re homeless or about to become homeless. You’ll get somewhere to stay straight away if you need it.

Monday to Thursday: 8:45am-5pm, Friday: 8:45am-3:45pm

Weekdays during opening hours: 01896 661385

Out of Office Emergency hours: 01896 752 111

Email: homelessnessservices@scotborders.gov.uk

Lothian Council Homelessness

The Council provides a 24 hour service for people who are homeless or potentially homeless The Customer Service Centre telephone line operates during and outwith office hours

Weekdays during opening hours: 01506 280000

Freephone Number: 0800 032 3450  

Midothian Council Homelessness

If you think you are homeless or about to be made homeless, contact the Homelessness Team. Please do not wait until you have nowhere to stay, as we may be able to prevent you becoming homeless. If you need help, a trained officer will interview you. They will assess your housing circumstances, and explain the outcome of the assessment and the help we can provide.

Out of hours assistance

If you have nowhere to stay and need help when our office is closed, contact the out of hours service:

Telephone: 0808 196 2292

Email: homeless.enquiries@midlothian.gov.uk

Out of Hours: 0131 353 0555

Drug and alcohol support

AA (Alcoholics Anonymous)

Free group meetings providing support to recover from alcohol dependency. Various times and locations around Edinburgh.

Groups meet at different times and in different places.

Borders & East Lothian Intergroup – Alcoholics Anonymous

Helpline: 0800 917 7650

LEAP (Lothian & Edinburgh Abstinence Programme)

Residential treatment and rehabilitation programme for those dependent on alcohol or other drugs.

Via GP referral

0131 446 4400

leap.programme@nhslothian.scot.nhs.uk

Simpson House (Crossreach)

Counselling and peer support for over 16s affected by their own or someone else’s past/present drug use.

0131 225 6028

simpsonhouse@crossreach.org.uk

52 Queen Street, Edinburgh, EH2 3NS

Medical Conditions

Diabetes UK Helpline

(Scotland)

Trained advisers with counselling skills and extensive knowledge of diabetes. Diabetes can be diagnosed by a simple blood test which can be done at a GP surgery.

Mon-Fri: 0900am-6pm

0141 212 8710

scotland@diabetes.org.uk

MacMillan Cancer Support Line

Support Line provides clinical, practical and financial related information.

Support line and online chat: 7 days per week 8am-8pm

Support line:  0808 808 00 00

Online chat:

https://www.macmillan.org.uk/cancer-information-and-support/get-help/chat-online

Online enquiry:

https://www.macmillan.org.uk/forms/contact-us/ask-macmillan-form.html

Benefits and debt advice

Christians Against Poverty (CAP)

Debt help.

Mon-Fri 9am-5pm

07519 268800

markharris@capuk.org

CAP Edinburgh North Debt Centre

170 Easter Road, EH7 5QE

Family Support

One Parent Families Scotland

Lone Parent Helpline for information about benefits and tax credits, childcare, separation, work, child maintenance.

Mon-Fri: 0930am-4pm

Helpline: 0808 801 0323

Message line: 0131 556 3899

Live chat: https://opfs.org.uk/talk-to-us/lone-parent-helpline/

Email: advice@opfs.org.uk

Edinburgh Office: 2 York Place, EH1 3EP

0131 556 3899

Parentline (Children 1^st)

Helpline – from mental health, money worries and online harm, to struggles at school, the support line offers emotional, practical and financial support. 

Mon-Fri: 9am-9pm

Sat-Sun: 9am-noon

Helpline: 08000 28 22 33

Online web chat

https://www.childrenfirst.org.uk/get-support/support-line/